tortoise rock casino 29 palms california

Must work with various software programs, meet standards of guest contact expectations, write letters, and call and email VIP guests to increase and maintain visitation.Must have strong knowledge of all local attractions, points of interest, amenities, and political and social connections.Upon being notified of the guest's arrival, must be present and ready for the guest.Plan and execute an effective and brief tour of the highlights of the facility for new guests.Oversee special events, slots and table games departmental promotions, and operation and booking of events.Act as a liaison between Marketing and the casino guest, communicating with both to expedite.Work effectively as a collaborative team with others within Casino Marketing, Table Games, Cash Operations, Food and Beverage, Slot Department, Table Games and Spotlight Showroom supervisory team to identify areas of opportunity and address areas of concern when necessary.Achieve department and individual performance goals in a timely manner.Handles difficult guest and situations in a calm, professional and prudent manner.Make decisions regarding complimentary rewards based on recorded play.Must work to create new VIP Players and increase visitations and theoretical value from new VIP Players.Must work to increase visitation and theoretical value from all assigned VIP Players to include missing VIP Players, defected VIP Players, and VIP Players that have recently declined in their play activity.Establish and maintain a close professional relationship with patrons and expand the player development base by communicating the Spotlight 29 and Tortoise Rock casino amenities and player club benefits.Provide outstanding customer service to guests and all other employees by exceeding our mission statement: “We are here for the guest.Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Tortoise rock casino 29 palms california